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3

so I have a few problems that I want to solve but I can't and I tried everything!

1. I don't have any root category and I can't create via PHP file don't know why


2. I can't go to admin>products>categories, it gives me a to many redirects error

Yesterday I had a Root Category...

So I'm scared because I probably deleted the category from the database and now I don't know what to do.

magento2 category

share|improve this question

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

asked Sep 14 '18 at 11:03

user6505433user6505433

557

put on hold as off-topic by Marius♦ 2 days ago

This question appears to be off-topic. The users who voted to close gave this specific reason:

• "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Marius

If this question can be reworded to fit the rules in the help center, please edit the question.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You have to enable magento log and check what happen
  
  – Amit Bera♦
  Sep 14 '18 at 11:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Is it a clean install of magento 2 ?
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @SourabhKumarSharma yes
  
  – user6505433
  Sep 14 '18 at 11:10
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @AmitBera how do I enable that ?
  
  – user6505433
  Sep 14 '18 at 11:11
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @SourabhKumarSharma i added a print
  
  – user6505433
  Sep 14 '18 at 11:13
  
  

  
  
  
  

 | 
show 1 more comment

3

so I have a few problems that I want to solve but I can't and I tried everything!

1. I don't have any root category and I can't create via PHP file don't know why


2. I can't go to admin>products>categories, it gives me a to many redirects error

Yesterday I had a Root Category...

So I'm scared because I probably deleted the category from the database and now I don't know what to do.

magento2 category

share|improve this question

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

asked Sep 14 '18 at 11:03

user6505433user6505433

557

put on hold as off-topic by Marius♦ 2 days ago

This question appears to be off-topic. The users who voted to close gave this specific reason:

• "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Marius

If this question can be reworded to fit the rules in the help center, please edit the question.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You have to enable magento log and check what happen
  
  – Amit Bera♦
  Sep 14 '18 at 11:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Is it a clean install of magento 2 ?
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:04
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @SourabhKumarSharma yes
  
  – user6505433
  Sep 14 '18 at 11:10
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @AmitBera how do I enable that ?
  
  – user6505433
  Sep 14 '18 at 11:11
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @SourabhKumarSharma i added a print
  
  – user6505433
  Sep 14 '18 at 11:13
  
  

  
  
  
  

 | 
show 1 more comment

so I have a few problems that I want to solve but I can't and I tried everything!

1. I don't have any root category and I can't create via PHP file don't know why


2. I can't go to admin>products>categories, it gives me a to many redirects error

Yesterday I had a Root Category...

So I'm scared because I probably deleted the category from the database and now I don't know what to do.

magento2 category

share|improve this question

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

asked Sep 14 '18 at 11:03

user6505433user6505433

557

share|improve this question

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

asked Sep 14 '18 at 11:03

user6505433user6505433

557

share|improve this question

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

asked Sep 14 '18 at 11:03

user6505433user6505433

557

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

edited 2 days ago

ABHISHEK TRIPATHI

2,0611728

asked Sep 14 '18 at 11:03

user6505433user6505433

557

asked Sep 14 '18 at 11:03

user6505433user6505433

557

2 Answers
2

active

oldest

votes

2

since you have deleted the root category i can suggest you a solution. The solution is that create another category at the parent level and then go to Stores > Settings > All Stores select your store from the grid and the form will open , in that select your new category as the root category. If you had sub categories assigned in the root category, drag those categories into this new root category.

From your question what i can assume is that you are saying that root category was deleted automatically, for that you will have to debug the reason because again there are chances that this new root category also can get deleted.

share|improve this answer

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  How do I create another category at parent level ?
  
  – user6505433
  Sep 14 '18 at 11:33
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Yes, because you have already lost the existing root category.
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:33
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I´m asking how do I do that if i can´t go to the categories page
  
  – user6505433
  Sep 14 '18 at 11:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Have you deleted anything from the code or installed some third party module ?
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:38
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If you haven't installed any third party module and have not deleted anything from core code of magento 2, then i will just you to run the below commands: php bin/magento cache:clean php bin/magento setup:upgrade php bin/magento setup:static-content:deploy
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:39
  
  

  
  
  
  

 | 
show 4 more comments

0

I already solved it !

So I had a database backup !

And I compared some tables and I probably made the mistake to delete some data.

Thanks for your time you all !

share|improve this answer

answered Sep 14 '18 at 12:03

user6505433user6505433

557

add a comment | 

2

since you have deleted the root category i can suggest you a solution. The solution is that create another category at the parent level and then go to Stores > Settings > All Stores select your store from the grid and the form will open , in that select your new category as the root category. If you had sub categories assigned in the root category, drag those categories into this new root category.

From your question what i can assume is that you are saying that root category was deleted automatically, for that you will have to debug the reason because again there are chances that this new root category also can get deleted.

share|improve this answer

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  How do I create another category at parent level ?
  
  – user6505433
  Sep 14 '18 at 11:33
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Yes, because you have already lost the existing root category.
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:33
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I´m asking how do I do that if i can´t go to the categories page
  
  – user6505433
  Sep 14 '18 at 11:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Have you deleted anything from the code or installed some third party module ?
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:38
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If you haven't installed any third party module and have not deleted anything from core code of magento 2, then i will just you to run the below commands: php bin/magento cache:clean php bin/magento setup:upgrade php bin/magento setup:static-content:deploy
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:39
  
  

  
  
  
  

 | 
show 4 more comments

2

since you have deleted the root category i can suggest you a solution. The solution is that create another category at the parent level and then go to Stores > Settings > All Stores select your store from the grid and the form will open , in that select your new category as the root category. If you had sub categories assigned in the root category, drag those categories into this new root category.

From your question what i can assume is that you are saying that root category was deleted automatically, for that you will have to debug the reason because again there are chances that this new root category also can get deleted.

share|improve this answer

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  How do I create another category at parent level ?
  
  – user6505433
  Sep 14 '18 at 11:33
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Yes, because you have already lost the existing root category.
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:33
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  I´m asking how do I do that if i can´t go to the categories page
  
  – user6505433
  Sep 14 '18 at 11:36
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Have you deleted anything from the code or installed some third party module ?
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:38
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If you haven't installed any third party module and have not deleted anything from core code of magento 2, then i will just you to run the below commands: php bin/magento cache:clean php bin/magento setup:upgrade php bin/magento setup:static-content:deploy
  
  – Sourabh Kumar Sharma
  Sep 14 '18 at 11:39
  
  

  
  
  
  

 | 
show 4 more comments

since you have deleted the root category i can suggest you a solution. The solution is that create another category at the parent level and then go to Stores > Settings > All Stores select your store from the grid and the form will open , in that select your new category as the root category. If you had sub categories assigned in the root category, drag those categories into this new root category.

From your question what i can assume is that you are saying that root category was deleted automatically, for that you will have to debug the reason because again there are chances that this new root category also can get deleted.

share|improve this answer

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

share|improve this answer

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

answered Sep 14 '18 at 11:16

Sourabh Kumar SharmaSourabh Kumar Sharma

671316

0

I already solved it !

So I had a database backup !

And I compared some tables and I probably made the mistake to delete some data.

Thanks for your time you all !

share|improve this answer

answered Sep 14 '18 at 12:03

user6505433user6505433

557

add a comment | 

0

I already solved it !

So I had a database backup !

And I compared some tables and I probably made the mistake to delete some data.

Thanks for your time you all !

share|improve this answer

answered Sep 14 '18 at 12:03

user6505433user6505433

557

add a comment | 

I already solved it !

So I had a database backup !

And I compared some tables and I probably made the mistake to delete some data.

Thanks for your time you all !

share|improve this answer

answered Sep 14 '18 at 12:03

user6505433user6505433

557

share|improve this answer

answered Sep 14 '18 at 12:03

user6505433user6505433

557

answered Sep 14 '18 at 12:03

user6505433user6505433

557

answered Sep 14 '18 at 12:03

user6505433user6505433

557